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Fees & Cancellation Policy 

  • Individual Counselling: $170 for 60 minutes (in-person or online)

  • Couples Counselling: $290 for 90 minutes (in-person only)

  • Family Therapy/Parenting: $290 for 90 minutes (in-person only)

  • Professional Counselling Supervision: $170 (face-to-face or online)

  • $75 fee for report writing to schools/teachers, phone calls with teachers/wellbeing staff, clinical student supervision reports for university, etc. 

  • Online session bookings outside of Thursdays: please email natalie@backtobasicscounselling.com

  • Private insurance provider for Medibank, HCF, ARHG, ahm & Bupa

  • Private billing only - Counsellors do not receive Medicare rebates, unfortunately. My fees align with a clinical psychologist's gap fee (fee after Medicare rebate)

 

Cancellation Policy

Your therapy and supervision appointments are important to your progress and growth. Clients and supervisees who prioritise their sessions tend to experience the most benefit, and I encourage you to view your appointments as a valuable investment in your wellbeing and professional growth.

 

Because I rent my office space and set aside time specifically for you, cancellations with short notice do result in a financial loss for my business. For this reason, I ask that you provide at least 48 hours’ notice if you need to cancel or reschedule your appointment. Cancellations with less than 48 hours’ notice will incur a 50% session fee.

 

If you experience a life emergency (such as a car accident), please call me directly on 0412 121 580 — not by text or email — as soon as possible. Please note that needing to stay late at work or getting caught in traffic does not qualify as an emergency.

 

If you are too unwell and infectious to attend in person, please give me a minimum of 6 hours’ notice by calling 0412 121 580; otherwise, a 50% session fee will apply. If you are only mildly unwell, I am happy to see you online instead of cancelling.

 

For couples or family counselling, if one person is unable to attend for whatever reason, I can still meet with the other participant(s) during the scheduled time.

 

Thank you for your understanding and respect for this policy.

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Counselling Days:

Thursdays (Face-to-face only) & One Saturday a month

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Address: 18/340 Scottsdale Drive, Robina at the Gold Coast Counselling Centre

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Contact Number: 0412 121 580​

Email: natalie@backtobasicscounselling.com​​

​ABN: 61417571132

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